Free delivery above ₹500 | 15% off above ₹800
25% off above ₹1000 | Minimum order of ₹180
Refund Process
Here’s how you can initiate a refund
Contact us
Email our customer support team at customercare@pegmartner.com or call us at 8692915367 within 7 days of receiving your order.
Provide Details
Share your order number, a description of the issue, and, if applicable, photographs of the damaged or defective product.
Assessment
Our team will review your request and provide further instructions within 2-3 business days.
Refund Policy
At Peg Partner, we are committed to providing you with the best quality snacks and an exceptional customer experience. However, if you are not entirely satisfied with your purchase, we’re here to help.
Eligibility for Refund:
We offer refunds for the following situations:
- Damaged or defective products upon delivery.
- Incorrect items received.
- Missing items from your order.
Refunds are not applicable for:
- Products purchased under clearance or special promotions, unless they are damaged or defective.
- Complaints made after 7 days of delivery.
Conditions for Refund
To be eligible for a refund, please ensure:
- You provide proof of purchase (order confirmation email or receipt).
Refund Method
Once your refund request is approved:
- The refund will be processed back to the original payment method (credit/debit card, UPI, etc.).
- Refunds typically take 5-7 business days to reflect in your account.
- For Cash on Delivery (COD) orders, refunds will be issued as store credits or transferred to your bank account after verifying your details.
Return Shipping
In cases where a return is required:
- We will provide a prepaid return label for damaged or incorrect products.
- For other eligible returns, shipping costs will be borne by the customer unless otherwise stated.
Cancellations
- Orders can be canceled within 30 mins of placing them, provided they haven’t been dispatched.
- Once dispatched, the order cannot be canceled but may be eligible for a refund if it meets the criteria.
Exceptions
Please note that certain products, such as perishable items and personalized orders, are non-refundable unless they arrive damaged or defective.
We value your trust and are committed to resolving your concerns promptly. Thank you for choosing Peg Partner!
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